Customer Support

Yes, after placing an order with NKH Online Store, you will receive an email confirmation to the email address provided during checkout. This confirmation email will include details of your order, such as the items purchased, the total amount due, and the shipping address. Additionally, the email will serve as a receipt for your purchase. If you do not receive an email confirmation within a few minutes of placing your order, please check your spam or junk folder. If you still cannot locate the email, please contact our customer service team for assistance. At NKH Online Store, we strive to provide a seamless and transparent shopping experience, and our email confirmations are just one way we ensure our customers are informed every step of the way.

Placing an order at NKH Online Store is simple and convenient. First, browse our website and add the desired hardware items to your cart. Once you have selected all the products you wish to purchase, proceed to the checkout page. Here, you will need to fill out your shipping and payment information. We accept various payment methods, including credit/debit cards, and other secure forms of online payment. After completing the checkout process, you will receive a confirmation email with the details of your order. Our team will then carefully package and ship your hardware items to your desired address. Rest assured that NKH Online Store is committed to providing a seamless and hassle-free ordering experience for all your hardware needs.

Yes, we value the feedback of our customers and take pride in offering top-quality products and excellent service. You can find testimonials from our satisfied customers on our website under the "Testimonials" section. We encourage you to read through them to get an idea of the positive experiences others have had with our products and services. Additionally, we regularly showcase customer reviews and testimonials on our social media channels and other online platforms to ensure transparency and build trust with our customers. If you have any further questions or would like additional references, please feel free to reach out to our customer service team, and we'll be happy to assist you. Thank you for considering NKH Online Store for your hardware needs!

At NKH Online Store, we accept various payment methods to ensure a seamless and convenient shopping experience for our customers. Currently, we accept major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally. We understand the importance of providing multiple payment options to accommodate the diverse preferences of our valued customers. If you have any specific inquiries or require assistance with an alternative payment method, please do not hesitate to reach out to our customer service team for personalized support.

Yes, you can change your delivery address before your order has been dispatched. Simply log in to your NKH Online Store account and go to your order history. Locate the order for which you need to change the delivery address and click on "Edit Address". Update the address details and save the changes. If your order has already been dispatched, please contact our customer service team as soon as possible to see if any changes can be made. Please note that changes to the delivery address may result in a delay in the delivery of your order. At NKH Online Store, we strive to provide our customers with a seamless shopping experience and are committed to accommodating reasonable requests to ensure customer satisfaction.

Yes, at NKH Online Store, we offer shipment tracking for all orders. Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to check the status and location of your shipment at any time. Simply visit our website and enter the tracking number in the designated tracking tool. This will provide you with real-time updates on the whereabouts of your order, allowing you to stay informed and plan for the delivery. We understand the importance of transparency and convenience when it comes to shipping, and we strive to provide our customers with a seamless tracking experience. Rest assured that your order will be traceable from the moment it leaves our warehouse to the moment it arrives at your doorstep. If you have any questions or need assistance with tracking your shipment, our customer support team is always here to help.

At NKH Online Store, shipping costs are calculated based on the weight and dimensions of the items being shipped, as well as the location of the delivery. We offer a variety of shipping options, including standard ground, expedited, and bulk shipping for larger items. To get an accurate shipping cost for your order, simply add the items to your cart and proceed to checkout. Once you enter your shipping address, you will see the available shipping options and their associated costs before finalizing your purchase. It's important to note that we strive to keep our shipping costs as competitive as possible while ensuring safe and timely delivery of your hardware products. If you have any questions or need assistance with shipping, our customer service team is available to help.

Currently, we only ship to Sri Lanka. However, we are actively planning to expand our shipping services to an international level in the near future. Our team is working on establishing partnerships and logistical arrangements to ensure a smooth and reliable international shipping experience for our customers. We understand the demand for our products beyond Sri Lanka and are committed to making them accessible to customers worldwide. Please stay tuned for updates on our international shipping capabilities as we work towards providing our quality hardware products to a global market. Thank you for your understanding and patience as we strive to better serve our valued customers.

At NKH Online Store, we strive to dispatch all orders within 1-2 business days from the time of purchase. Once your order has been dispatched, you will receive a shipping confirmation email with the tracking information. Please note that dispatch times may vary during peak seasons or due to unforeseen circumstances, but rest assured that our team is dedicated to getting your order to you as quickly as possible. If you have any concerns about the dispatch of your order, feel free to reach out to our customer service team for assistance. Thank you for choosing NKH Online Store for your hardware needs!

You can contact NKH Online Store through various channels. For general inquiries and customer support, you can reach us via email at kandyhardwares@gmail.com. For urgent matters or to speak with a representative directly, you can also give us a call at +94 763123056. Additionally, you can connect with us through our social media platforms such as Facebook and Twitter for updates, promotions, and more. We strive to provide excellent customer service and will respond to your inquiries promptly.